Refund policy

Refund & Return Policy

At Sharkey's EcoWear, we strive to provide high-quality products that help protect our oceans and environment. If for any reason you’re not satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your satisfaction.

Returns

• Eligibility: We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• How to Return: Please contact our customer service team to initiate the return process. We will provide you with instructions on how to return your item.
• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

Refunds

• Once we receive and inspect your returned item, we will process your refund. The refund will be credited to the original payment method within 5-7 business days.
• If your return is approved, we will issue a full refund for the item. Shipping costs are non-refundable.

Exchanges

• If you would like to exchange your item for a different size or style, please contact us to initiate an exchange. The returned item must meet the same conditions as outlined in the Returns section.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [your contact email/phone number] with a description of the issue and any photos. We will resolve the issue by offering a full refund or a replacement at no additional cost to you.

Non-returnable Items

• Gift cards and customized items (such as personalized T-shirts) are not eligible for return or refund unless they are defective or damaged.

We appreciate your understanding and thank you for supporting our mission to protect the oceans. If you have any further questions, please don't hesitate to reach out!